Refund policy

Thank you for shopping with CrochetbyTooba. We strive to provide you with products of the highest quality and customer satisfaction. Please take a moment to review our return and refund policy.

Returns & Exchanges Not Accepted:

Returns and exchanges are not accepted on purchases made through our platform. Once an order has been placed and processed, it is considered final.

To start a return before your order has shipped, please contact us at crochetbytooba@gmail.com for assistance. Returns/exchanges are not accepted once the order has been shipped.

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact us immediately at crochetbytooba@gmail.com. We will work with you to resolve the issue as efficiently as possible.

Cancellation Policy:

Cancellation of orders is not possible once they have been processed and confirmed. Please review your order carefully before completing your purchase.

Refunds:

Refunds on physical plushie orders will only be issued in cases where a product is proven to be damaged or defective upon receipt, and cannot be replaced with an identical item. Refunds will be processed within 7-10 days of verification of the issue and will be credited back to the original method of payment.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at crochetbytooba@gmail.com. Our customer service team is here to assist you.

By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for your understanding and cooperation. We appreciate your business.